Shipping policy
Shipping Policy
Thank you for choosing Xylo Fix. We strive to provide a reliable and transparent shipping experience so you can start working on your repair projects without delay. Please review our shipping policy details below.
1. Shipping Fees
We proudly offer Free Standard Shipping on all eligible orders across the contiguous United States. There are no hidden handling fees or unexpected surcharges added at checkout.
2. Order Processing Time
- All orders undergo magnetic retention tests, tool case hinge inspections, lithium cell safety checks, and protective shock-absorbent packaging prior to dispatch.
- Processing Time: 1 - 3 business days (Monday to Friday, excluding federal holidays).
- Orders placed over weekends or observed holidays will begin processing on the following business day.
3. Estimated Delivery Time
- Transit Time: 7 - 14 business days after the processing period is complete.
- Please note that transit times are carrier estimates and may vary slightly depending on your regional delivery destination, seasonal postal volume spikes, and standard courier sorting for technical hardware goods.
4. Order Tracking
Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.
5. Delays and Exceptions
While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to severe weather events, peak holiday postal volume spikes, or logistics hub backlogs. Xylo Fix is not liable for carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.