Refund policy

Return Policy

At Xylo Fix, we want you to be completely satisfied with the machining precision, hardness, and performance of our tools. If an item does not suit your benchtop requirements, we offer a comprehensive return window. Due to precision fastener fit tolerances, metal wear criteria, and electronic component safety, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

  • The tool set, electric screwdriver, ESD mat, or soldering vise must be completely unused, unpowered, and in its original, brand-new condition.
  • Tool Bit & Surface Integrity Notice: Screwdriver bits must show zero signs of cam-out wear, stripped chamfers, tip rounding, or metal shaving residue. Silicone soldering mats must be 100% free of solder splatter, flux stains, burn marks, cuts, or adhesive residue.
  • Electronic drivers must not have been charged, disassembled, or cycled through heavy torque stress.
  • All original packaging, magnetic storage cases, flexible extension rods, tweezers, spudgers, suction handles, USB-C charging cables, and printed documentation must remain complete and accounted for.
  • Items showing stripped bit heads, greasy fingerprint staining, soldering iron scorching, or missing components will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing parcel insurance, as Xylo Fix cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

  1. Contact our customer support team at support@xylofix.store within 30 days of delivery. Please include your order number, tool model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized shock-proof packaging instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a tool set size, kit variation, or delivery address), contact us immediately at support@xylofix.store.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our technical tooling inspection team will examine each item under magnification to verify compliance with our return conditions (complete bit count, unrounded tips, unburned silicone mats, functional electric driver motors, and intact retail case). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@xylofix.store for further assistance.